SMS Policy

Program Description

Our SMS program sends transactional and customer service messages related to your restoration service request. This includes:

• Appointment confirmations and reminders
• Technician dispatch and arrival updates
• Service status updates
• Follow-up messages after service completion
• Responses to questions you send to us

We do not send promotional or marketing text messages.

Opt-In

You opt in by checking the SMS consent checkbox on our contact form and providing your mobile number, or by texting us first. By opting in, you agree to receive SMS messages from Restorate Me 24/7 at the number you provide.

Message Frequency

Message frequency varies based on the nature and stage of your service request.

Pricing

Message and data rates may apply. Restorate Me 24/7 does not charge for the messages themselves. Charges from your wireless carrier still apply per your plan.

Opt-Out

You can opt out at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a confirmation message and will no longer receive SMS from us. To resume messages, reply START or contact us directly.

Help

Reply HELP to any message for assistance, or contact us at (888) 737-8559 or shola@restorateme.com.

Carriers

The SMS program is supported on major U.S. carriers, including AT&T, Verizon, T-Mobile, U.S. Cellular, Sprint, Boost, Cricket, MetroPCS, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages.

Privacy

Information collected through our SMS program is handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Contact