Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Name, address, phone number, and email address
• Service request details and property information
• Insurance information (when you authorize us to coordinate with your carrier)
• Any other information you choose to provide

We may also collect limited automatic information when you visit our website, such as your browser type, pages visited, and approximate location based on IP address.

How We Use Your Information

We use information you provide to:

• Respond to your service request
• Schedule and dispatch our team
• Coordinate with your insurance carrier
• Send service updates, appointment confirmations, and follow-ups
• Improve our services
• Comply with legal obligations

SMS Communications and Mobile Information

When you provide your mobile phone number to Restorate Me 24/7, LLC ("Restorate Me 24/7," "we," "us"), you may receive SMS text messages related to your service request, appointment confirmations, follow-ups, and updates regarding our restoration services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time. Reply HELP for help. For questions about our SMS program, contact us at shola@restorateme.com or (888) 737-8559.

How We Share Your Information

We share information only as needed to provide our services or as required by law. We may share information with:

• Your insurance carrier (when authorized by you)
• Subcontractors performing work on your project
• Service providers supporting our business operations
• Authorities, when required by law

We do not sell your personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Update or correct your information by contacting us
• Opt out of SMS messages by replying STOP
• Request deletion of your information, subject to legal retention requirements

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above shows the most recent revision.

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